Refund policy
All products sold by Gratitude 24/7 are digital files delivered instantly upon purchase. Because these files are accessed via instant download, they are permanent and cannot be returned. All sales are final.
Change of Mind
We do not offer refunds, returns, or exchanges if you change your mind, decide you no longer want the product, or find it cheaper elsewhere. We provide extensive descriptions and free chapter samples to help you make an informed decision before purchasing.
Technical Issues
If you experience a technical issue with your download — such as a corrupted file or the wrong file being delivered — please contact us within 7 days of purchase. We will resolve it promptly by resending the file or issuing a refund at our discretion.
Australian Consumer Law
Our digital products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, including where the product is corrupted or significantly faulty and cannot be fixed, is significantly different from the description or sample provided, or cannot be used for its intended purpose.
Why We Have This Policy
- Instant Access: As soon as your payment is confirmed, your digital files are delivered instantly at no extra cost. The content is yours to keep forever.
- Full Transparency: We provide extensive product descriptions and images for every item in our store.
- Try Before You Buy: We encourage you to check out the free chapter samples available on our product pages to ensure the style and content meet your needs before you commit to a purchase.
Contact Us
For questions or assistance, email us at gratitudefirst247@gmail.com or Contact us here. We aim to respond to all enquiries within one business day.
If you have any trouble downloading your file or the link isn't working, please contact us immediately. We are committed to ensuring you receive the product you paid for and will work with you to resolve any technical issues.